Frequently Asked Questions
Everything you need to know about shopping with Kiwi & Co.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on your location.
What is your return policy?
We offer a 28-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
Do you offer international shipping?
Yes, Kiwi & Co ships worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
How do I know what size to order?
We provide a detailed size guide on every product page to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed look.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.